1. Information We Collect
- Account Registration Data: Name, email, phone number, postal address provided during signup or consultation request. We verify accuracy via email or SMS confirmation.
- Usage Data: Pages visited, time on site, click paths, form submissions. Collected via cookies and server logs to improve navigation and content.
- Device & Technical Data: IP address, browser type, OS, screen resolution, device identifiers. Enables responsive design and security monitoring.
- Match Data & Player Statistics: (For our fantasy cricket clients) Team selections, scores, gameplay history—used solely to power simulation. Not shared with third parties.
- Optional Feedback & Support Data: Comments, survey responses, support tickets. Helps refine services and address issues promptly.
2. How We Use Your Information
- Account Creation & Management: To set up your profile, enable login, and authenticate sessions securely.
- Service Delivery: To design and install landscapes, supply saplings, launch marketing campaigns, and schedule maintenance.
- Personalization: To tailor recommendations—plant species suited to your soil, content topics aligned with your audience.
- Analytics & Improvement: To analyze trends, measure campaign performance, and enhance website usability.
- Security & Fraud Prevention: To detect suspicious activity, prevent unauthorized access, and protect customer data.
- Communications: To send newsletters, appointment reminders, support responses, and service updates.
3. Legal Basis for Processing
- Consent: When you agree to receive marketing or newsletter communications.
- Performance of Contract: To fulfill service agreements (design, installation, campaigns).
- Legitimate Interests: For site analytics, security monitoring, and service improvements.
- Legal Compliance: To comply with tax, employment, and regulatory obligations.
4. Sharing & Disclosure
- Service Providers: Third-party contractors (nursery logistics, ad platforms, analytics tools) under strict NDAs.
- Sports Data Partners: (Fantasy cricket only) Live match feeds from licensed providers—no personal data shared.
- Legal Obligations: When required by law or court order, or to protect our rights and property.
- Business Transfers: In event of merger, acquisition, or sale of assets, customer data may transfer under similar privacy terms.
5. Cookies & Tracking Technologies
- Essential cookies for login sessions and form security.
- Performance cookies to collect site usage metrics (Google Analytics).
- Functional cookies to remember preferences (language, theme).
- Advertising cookies for remarketing and targeted campaigns.
6. Data Security
- SSL/TLS encryption for all data in transit.
- Encrypted databases and hashed passwords at rest.
- Regular security audits and vulnerability scans.
- Access controls—least-privilege for internal users.
- Incident response plan with notification procedures.
7. Children’s Privacy
We do not knowingly collect personal data from children under 13. If you believe we have, please contact us to request deletion.
8. Third-Party Links
Our site may link to external sites (e.g., social media, partner pages). We are not responsible for their privacy practices; please review their policies directly.
9. Your Rights & Choices
- Access: Request a copy of your personal data.
- Correction: Ask us to update or correct inaccuracies.
- Deletion: Request removal of your data (subject to legal requirements).
- Portability: Receive your data in a machine-readable format.
- Objection: Opt-out of processing based on legitimate interests.
- Withdraw Consent: At any time for marketing communications.
10. International Data Transfers
Some of our service providers may process data outside India. We ensure adequate safeguards (Standard Contractual Clauses) to protect your rights.
11. Data Retention
We retain personal data only as long as necessary for the purposes outlined—generally no longer than five years after service completion—unless longer retention is required by law.
12. Changes to This Policy
We may update this policy periodically. We will post the updated date at the top and notify you by email where appropriate. Continued use implies acceptance.
13. Contact Information
If you have questions about this policy or your data rights, please contact:
Email: contact@deovat.com
Phone: +91 70000 00000
DEO VATIKA PRIVATE LIMITED
C/O Devavrat Narayan Singh, Baralota, GLA College Campus, Daltonganj – 822102, Jharkhand, India